Exchange Policy

  • Exchanges are valid for 10 days after receiving the product. Requests made beyond this period will not be entertained.
  • For items on sale, a delivery fee of PKR 200 will apply to the exchange parcel.
  • Any price differences during an exchange must be settled accordingly.
  • The exchange process may take 4-6 working days.
  • As compensation for return shipping costs, you can claim PKR 300 off on your next purchase.

Exchange Guidelines

  1. Pack the product in its original packaging with all accompanying tags.
  2. Ensure the product(s) are unworn/unused, with intact tags.
  3. Print and complete the exchange form.
  4. Ship the product, along with the completed form, to:
    ____________________________________________________________________________________________________________________________________________
  5. Once received and approved, the exchanged item will be dispatched (subject to stock availability).

Return Policy

  • Returns are accepted within 10 days of receiving the item.
  • Exceptions:
    • Items on sale are not eligible for returns.
  • To qualify for a return, the product must:
    • Be in its original condition (unworn/unused, with tags, and in original packaging).
    • Be accompanied by a receipt or proof of purchase.
  • Delivery charges are non-refundable.

Return Guidelines

  1. Pack the product in its original packaging with all accompanying tags.
  2. Ensure the product meets all eligibility criteria.
  3. Print and complete the return form.
  4. Ship the package, along with the form, to the address provided.
  5. Once the product passes inspection, the refund will be processed via Bank Transfer/Sadapay within 5 working days.

Damages and Issues

  • Inspect your order immediately upon delivery. Contact us if:
    • The item is defective or damaged.
    • You received the wrong product.
  • We will resolve the issue promptly.